Frequently Asked Question's (FAQ's)

Shopping times to locations within australia are 2-7 days 

Your tracking number will be emailed to the provided email when item is processed (1-3 days)

^{Standard Shipping is FREE on all order over 100$ (why not get one for both kids or a friend unlock free shipping)}

^{Order under $100 have a flat 10$ Standard shipping rate} 

Your order tracking information will be sent to your provided email as soon as the order is processed (within 24 hrs of ordering)

Think your order might be lost in transit ? Although our delivery's are almost always non-problematic, sometimes life happens and they aren’t able to deliver within our timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 14 days, please contact us and we can launch an investigation with that particular postal service (and provide full refund) or replacement delivery

Oops, Your Sensory Sack order is not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Caring for your child's sensory bag is as simple as can be! To ensure endless hours of enjoyment, follow these easy care instructions: Gently wipe the surface of the bag with a damp cloth to clean any dirt or spills. Avoid submerging the bag in water or exposing it to direct sunlight for extended periods. Keep the bag stored in a cool, dry place when not in use.

Our sensory bags are designed to be durable and safe (medical grade thickness plastic), but parental supervision during playtime is always recommended to ensure your child's safety and enjoyment. Get ready to embark on an exciting journey of play and growth with our sensory bags – where every touch creates memories that last a lifetime.

Nope! we are purely online currently

Do not worry, with demand for our LED light increasing we occasionally sell out. Feel Free to keep an eye out for restocking through subscribing to our email below

We are confident you'll love our product , however if you change your mind or your technical issues we have a 30 day return policy on all orders (30 days from delivery of product).

We have you covered with our 100% money-back guarantee!

We have a money back guarantee as long as you have contacted our team about a refund within 60 days of product delivery / arrival.

In order for product to be eligiible for a refund the following criteria must be met:

✔️ product in orginal condition 

✔️ in original product packaging (obviously possibly opened)

Find our support team email below, any questions, queries or requests they will be happy to help.

Please contact our support team via our email admin@jpggroup.com.au (we usually reply within 24 hrs)

We use a wide range of certified secure payment networks such as Paypal, Mastercard and Google pay.

All these methods come with independant security verficiation which protect both customers on your end and the team on our end.

So you can feel safe knowing that sensitive payment information is only shared with relevant verified banking institutions through secure payment gateways.